REFUND AND CANCELLATION POLICY

Last Updated: July 27, 2026

This Refund and Cancellation Policy explains the terms applicable to payments made for Brandlevate Result Checker Pro (BRCP) and related services provided by Brandlevate Technologies (“Brandlevate,” “we,” “us,” or “our”).

By purchasing, subscribing to, activating, or using any BRCP service, you acknowledge and agree to the terms of this policy.

1. GENERAL REFUND PRINCIPLE

Because BRCP consists primarily of digital products, software access, subscriptions, licenses, setup services, training, and digital result-checking services, refunds are handled according to the nature of the specific service purchased.

Before completing a payment, customers are encouraged to carefully review:

  • The selected service or plan;
  • The applicable price;
  • The features included;
  • The service duration;
  • Any applicable setup or onboarding requirements;
  • Any applicable limitations or conditions.

Except where otherwise stated in this policy or required by applicable law, payments for services that have already been delivered, activated, accessed, or substantially performed may not be refundable.

2. SUBSCRIPTIONS AND LICENSES

BRCP may be offered through different subscription, license, or access plans.

2.1 Before Activation

A refund request for a subscription or license may be considered where:

  • The request is made before the service has been activated;
  • The customer has not accessed or used the applicable service;
  • The request is submitted within a reasonable period after payment.

Approval of such requests is subject to review.

2.2 After Activation

Once a subscription, license, or service access has been activated, refunds are generally not available for:

  • Unused subscription time;
  • Change of mind;
  • Failure to use the service;
  • Lack of familiarity with the features;
  • Failure to configure the service;
  • Failure to provide required information or materials.

Where a service has been activated and made available to the customer, the service may be considered delivered even if the customer does not subsequently use it.

2.3 Subscription Cancellation

Customers may request cancellation of a subscription or recurring service where applicable.

Cancellation generally prevents future renewal or billing.

Unless otherwise stated in the applicable service agreement:

  • Cancellation does not automatically create a refund for the current billing period;
  • Access may continue until the end of the paid service period;
  • Previously paid subscription fees may not be refunded for unused time.

Where a subscription is manually renewed, customers may request cancellation before making the next payment.

3. SETUP, INSTALLATION, AND ONBOARDING FEES

Setup, installation, configuration, onboarding, and implementation services are customized services that may require time and resources to deliver.

Once Brandlevate Technologies has started providing any of these services, the applicable fee is generally non-refundable.

This includes services such as:

  • BRCP installation;
  • System configuration;
  • School setup;
  • Portal configuration;
  • Domain or platform setup;
  • Initial data configuration;
  • Customization;
  • Technical onboarding;
  • Account activation;
  • Implementation assistance.

If a setup or installation service has not yet commenced, a refund request may be considered on a case-by-case basis.

Once the work has commenced, any refund may be reduced to account for work already performed, resources committed, or expenses incurred.

4. TRAINING FEES

Training fees cover the delivery of training, orientation, demonstrations, onboarding sessions, and related educational support.

Training fees are generally non-refundable once:

  • A training session has commenced;
  • Training materials have been delivered;
  • A scheduled training session has been substantially prepared;
  • The customer fails to attend a scheduled session without providing reasonable notice.

Where reasonably possible, a customer may request to reschedule a training session by providing advance notice.

Rescheduling is subject to trainer availability.

A training fee does not automatically include unlimited future training, additional consulting, or custom technical support unless expressly stated in the applicable service agreement.

5. RESULT-CHECKING PINS AND ACCESS CODES

Result-checking PINs, access codes, tokens, or similar digital access credentials are generally non-refundable once they have been:

  • Generated;
  • Issued;
  • Delivered;
  • Revealed;
  • Activated;
  • Used;
  • Distributed to an end user.

A refund may not be available where a PIN or access code has been:

  • Used to access a result;
  • Shared with another person;
  • Incorrectly entered by the user;
  • Lost by the customer;
  • Purchased in error;
  • No longer needed after purchase.

5.1 Invalid or Defective PINs

If a result-checking PIN is technically invalid due to an error attributable to the BRCP system, customers should contact support promptly.

Where the issue is verified, Brandlevate Technologies may, at its discretion:

  • Replace the PIN;
  • Restore access;
  • Correct the technical issue;
  • Provide another appropriate remedy.

A replacement PIN or alternative remedy may be provided instead of a monetary refund.

6. DIGITAL SERVICES AND DIGITAL PRODUCTS

Payments for digital products or services may become non-refundable once the customer has received:

  • Access credentials;
  • A download;
  • A license key;
  • A digital activation;
  • A software installation;
  • A customized digital service;
  • A completed configuration;
  • A delivered digital product.

This includes, where applicable:

  • Software licenses;
  • Digital platform access;
  • Website or portal setup;
  • Custom configurations;
  • Digital templates;
  • Custom digital work;
  • Technical implementation;
  • Other electronically delivered services.

Where a digital service has not been delivered or activated, a refund request may be considered based on the circumstances.

7. FAILED, DUPLICATE, OR ERRONEOUS PAYMENTS

If a payment appears to have been deducted from your account but the transaction was not successfully completed or reflected in the relevant service, please contact us with the transaction details.

We may investigate the transaction and, where appropriate:

  • Confirm the payment;
  • Activate the applicable service;
  • Correct the transaction status;
  • Process an eligible refund;
  • Work with the relevant payment provider to resolve the issue.

Duplicate payments may be reviewed for refund where the duplication is verified.

Refunds may be subject to payment provider processing timelines.

8. PAYMENT PROCESSING ERRORS

Where a payment failure, duplicate charge, delayed transaction, or other payment issue occurs, the customer should first confirm the transaction status with the applicable payment provider where appropriate.

Brandlevate Technologies is not responsible for delays caused solely by:

  • Banks;
  • Payment processors;
  • Network providers;
  • Card issuers;
  • Third-party financial institutions.

However, we will make reasonable efforts to assist in investigating payment-related issues.

9. SERVICE INTERRUPTION OR TECHNICAL ISSUES

We understand that temporary technical issues may occasionally affect access to digital services.

A temporary service interruption does not automatically entitle a customer to a refund.

Where a significant technical issue is confirmed to be directly attributable to BRCP and materially prevents access to a paid service, Brandlevate Technologies may, at its discretion, provide an appropriate remedy, which may include:

  • Technical support;
  • Restoration of service;
  • Extension of access;
  • Replacement access;
  • Service credit;
  • Another reasonable solution.

The remedy will depend on the nature, duration, and impact of the issue.

10. CANCELLATION BY BRANDLEVATE TECHNOLOGIES

Brandlevate Technologies may suspend, restrict, or terminate a service or account where:

  • These Terms and Conditions are violated;
  • Fraudulent activity is suspected;
  • Unauthorized access is detected;
  • Payment obligations are not met;
  • The service is being abused;
  • Continued access creates a security or legal risk.

Where access is terminated because of a customer’s violation of applicable terms, the customer may not be entitled to a refund.

Where Brandlevate Technologies permanently discontinues a paid service for reasons unrelated to a customer’s violation, we may, where appropriate, provide a reasonable remedy for eligible prepaid services that have not yet been delivered.

11. CHANGE OF MIND

Refunds are generally not provided solely because a customer:

  • Changes their mind;
  • Decides not to use the service;
  • Finds another solution;
  • Fails to use the service after activation;
  • No longer requires the service;
  • Purchases the wrong plan and later decides that another plan is preferable.

Customers are encouraged to review the available features, plans, and applicable terms before completing payment.

12. PLAN CHANGES AND UPGRADES

Where available, customers may request to upgrade or change their service plan.

A plan change may be subject to:

  • Availability;
  • Price differences;
  • Payment of additional fees;
  • Applicable billing terms.

Downgrades do not automatically entitle the customer to a refund of the difference between the original plan and the new plan unless expressly approved by Brandlevate Technologies.

13. REFUND REQUEST PROCESS

To request a refund or report a payment issue, contact Brandlevate Technologies using the official support contact details provided on the getBRCP website.

A refund request should include:

  • Full name;
  • Email address associated with the transaction;
  • School or organization name, where applicable;
  • Transaction reference;
  • Date of payment;
  • Service or product purchased;
  • Reason for the request;
  • Supporting information or evidence where relevant.

We may request additional information to verify the transaction and assess the request.

Submitting a refund request does not guarantee that a refund will be approved.

14. REFUND REVIEW

Refund requests are reviewed based on:

  • The type of service purchased;
  • Whether the service has been activated;
  • Whether the service has been accessed or used;
  • Whether setup or delivery has commenced;
  • The reason for the request;
  • The presence of a technical issue;
  • The applicable payment and service terms;
  • Applicable law.

We aim to review eligible requests within a reasonable period.

15. APPROVED REFUNDS

Where a refund is approved, the refund will generally be processed through the original payment method where reasonably possible.

The time required for the refund to appear may depend on:

  • The payment processor;
  • The customer’s bank;
  • The card issuer;
  • Other financial institutions involved in the transaction.

Brandlevate Technologies is not responsible for delays caused by third-party payment providers after a refund has been properly initiated.

16. NON-REFUNDABLE FEES

Unless otherwise expressly stated, the following may be non-refundable once delivered, activated, or commenced:

  • Setup fees;
  • Installation fees;
  • Configuration fees;
  • Onboarding fees;
  • Training fees;
  • Custom development fees;
  • Digital products;
  • Software licenses after activation;
  • Subscription access after activation;
  • Used result-checking PINs;
  • Generated or revealed result-checking PINs;
  • Customized services;
  • Services already substantially performed.

17. EXCEPTIONS REQUIRED BY LAW

Nothing in this policy is intended to remove or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

Where applicable law provides a mandatory right to a refund, cancellation, or other remedy, that legal right will apply.

18. POLICY CHANGES

Brandlevate Technologies may update this Refund and Cancellation Policy from time to time.

Changes may be made to reflect:

  • Changes in our services;
  • Changes in pricing or billing practices;
  • Changes in payment providers;
  • Changes in applicable laws;
  • Changes in our business operations.

The updated version will be published on the website with a revised “Last Updated” date.

19. CONTACT US

For questions regarding refunds, cancellations, payments, or this policy, please contact:

Brandlevate Technologies

Website: getbrcp.com

Email: support@brandlevate.com

Phone: +2349152467343

Business Address: Agunbelewo Area, Osogbo

Scroll to Top